Bowden and Lowe
Opticians and Contact Lens Centre
Satisfaction Guarantee
We aim to supply the very best in eyewear and eyecare but realise that sometimes things might not go quite as well as we would have hoped. We also realise that most of us do not want to seem to be making a fuss. However we want you to be thrilled with our service and to tell all your friends about us but only for all the right reasons. We therefore guarantee that:-
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We will give a full, no quibble, money-back guarantee, within 30 days of collection if you are not entirely happy, for whatever reason, with your new spectacles. Alternatively we will do everything humanly possible to rectify matters.
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We will always listen to any concerns you may have about your eyes, eyewear or eyecare.
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All spectacles supplied by us are guaranteed against manufacturing faults for 12 months from the date of purchase. This does not include accidental damage or fair wear and tear.
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All Eyeplan Reward or 60+ members receive two years accidental damage cover on complete pairs of spectacles supplied under the scheme. This does not include fair wear and tear or loss.
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All spectacles will need adjustment from time to time to keep them fitting comfortably and the lenses giving you the best vision. This aftercare is all part of our ongoing service.
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Should we at any time not be able to resolve a dispute between ourselves we fully support the Optical Consumer Complaints Service www.opticalcomplaints.co.uk
Special Discounts
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Children under the age of 16 and young people under the age of 19 and still receiving full time education are entitled to a voucher towards the cost of their spectacles from the NHS. Others receiving certain government benefits may also be entitled to a voucher.
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Members of Eyeplan are entitled to our special Eyeplan prices representing over 30% discount on spectacle frames and lenses with higher discounts becoming available on the lenses as the length of membership increases.
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If two pairs of spectacles to the same prescription are ordered at the same time the second pair would attract 20% discount. (Budget range frames excluded)
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A second pair to the same prescription ordered within one month of the first pair will attract 10% discount including prescription sunglasses.
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NHS, Police, Fire and WSBA employees are eligible for a 10% discount on spectacles on production of their identification cards.
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Free contact lens assessments are available to young people under the age of 19 and still receiving full time education and to anyone following the purchase of a complete pair of spectacles.
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All members of our contact lens aftercare schemes enjoy 20% discount on spectacles and 10% discount on contact lens solutions.
Privacy
We are fully conversant with the provisions of the Data Protection Act and will not share your information with any third party unless legally obliged to do so. Should you wish us to supply any information we hold to a third party we would require your written authorisation to do so.
We are also conversant with the provisions of the Freedom of Information Act and all records we hold about you are open for inspection by yourself upon receipt of a written request. Copies of that information are available to you at a nominal administration charge.
Eye Care, You Care, We Care
Bowden and Lowe Opticians and Contact Lens Centre, 117 Watling Street, Gillingham, Kent, ME7 2YX